Website: https://www.ssfjaipur.com
Business Name: SHREE SHYAM FASHION
Contact Email: niteshagarwal.jpr@gmail.com
Return Address: Plot no. 1, Shyam Colony, Basbadanpura, Jaipur, Rajasthan 302001, India

At SHREE SHYAM FASHION, we want our customers to be satisfied with their purchase. Please read our policy carefully before placing an order.

Return Period

Our return and exchange policy is valid for 15 days from the date of delivery. If 15 days have passed since delivery, we may not be able to offer a return, refund, or exchange.

Eligibility for Return

To be eligible for a return:

• The product must be unused, unworn, unwashed, and in the same condition as received
• The product must be returned with original packaging, tags, labels, and invoice/proof of purchase
• The product must not be damaged, altered, stained, or used
• The return request must be raised within 15 days of delivery

Non-Returnable Items

The following items may not be eligible for return or refund:

• Sale or discounted products
• Gift cards
• Customized or altered products
• Used, washed, damaged, or worn products
• Products without original tags, labels, or packaging
• Products returned after the return period
• Items damaged due to customer handling or misuse
• Personal care, intimate, or hygiene-sensitive items, where applicable

Return Process

To request a return or exchange, contact us at niteshagarwal.jpr@gmail.com with your order number, product details, reason for return, and clear photos/videos if the item is defective or damaged.

Once your request is reviewed and approved, you will be required to send the product to:

SHREE SHYAM FASHION
Plot no. 1, Shyam Colony, Basbadanpura, Jaipur, Rajasthan 302001, India

Please do not send the product back without approval.

Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect due to our error.

Shipping costs are non-refundable. If a refund is approved, return shipping or original shipping charges may be deducted where applicable.

We recommend using a trackable courier service for returns. SHREE SHYAM FASHION is not responsible for items lost or damaged during return transit.

Inspection and Refund Approval

Once we receive the returned product, our team will inspect it. We will notify you through email, phone, or WhatsApp regarding approval or rejection of the refund or exchange request.

If the product does not meet the return eligibility conditions, the return may be rejected.

Refund Mode and Timeline

If approved, the refund will be processed to the original payment method used at the time of purchase, or through any other approved refund method as communicated by SHREE SHYAM FASHION.

Refunds are usually processed within 7–10 business days after approval. The actual time taken for the amount to reflect in your account may depend on your bank, card provider, UPI provider, wallet provider, or payment gateway.

Late or Missing Refunds

If you have not received your refund after the expected timeline:

• Check your bank account again
• Contact your bank, card provider, UPI provider, or payment service provider
• Allow additional processing time as banks and payment providers may take time to post refunds
• If you still have not received the refund, contact us at niteshagarwal.jpr@gmail.com

Sale Items

Only regular-priced products may be eligible for refund. Sale, discounted, promotional, clearance, or offer-based products may not be eligible for refund unless defective or incorrect.

Exchange Policy

Exchange available in case of manufacturing defect and damage only

With proper parcel opening video at 360 degree angle
In video damage should be show
Without that no exchange

Exchange will accept within 3days of delivery only

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery with order details, photos, and unboxing video where possible.

After verification, we may offer replacement, exchange, refund, or any suitable resolution.

Cancellation Policy

Customers may request cancellation before the order is shipped. Once the order is shipped, cancellation may not be accepted.

To cancel an order, contact us immediately at niteshagarwal.jpr@gmail.com or +91 95091 17767 with your order details.

If the cancellation request is approved before shipment, the refund will be processed through the original payment method or approved refund channel within 7–10 business days.

No Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier partner, it cannot be cancelled. Customers may apply for return or exchange after delivery if eligible under this policy.

Gifts

If the item was marked as a gift and shipped directly to you, we may issue a gift credit or suitable resolution after receiving and approving the returned item.

If the item was not marked as a gift, the refund may be issued to the original purchaser/payment method.

Contact for Returns and Refunds

For questions related to returns, refunds, exchanges, or cancellations, contact:

Email: niteshagarwal.jpr@gmail.com
Phone: +91 95091 17767